We offer free shipping for orders over $69. The flat rate shipping cost is $10.
We pick and pack your orders within 2-3 days after receiving payments. We ship from Monday to Friday with Australia Post e-parcel or Sendle.
The e-parcel service takes approximately two to five days to deliver to Sydney, Melbourne & Brisbane, a little longer to South Australia and up to seven working days to Western Australia.
All prices are in AUD ( Australian dollars) in our website.
PAYMENT AND ORDER INFORMATION
You should receive an order confirmation once you have placed and paid for your order. If for any reason the payment didn’t go through, we will send you an email to let you know and give you some easy payment options.
Wishlist is a list of items which you saved for the purchasing in the near future or items you like.
You can simply transfer the items from your wishlist to the card.
All products purchased from our website are checked for defects and quality before shipment. If your items does have a defect please contact us at returns (at) and we will either issue a refund or exchange the item. Please note that postage costs are non-refundable.
Defective items must be returned to Supergreen.com.au within (14) fourteen days of the purchase date to be eligible for replacement or refund. Items will be replaced with the same item originally purchased (if available), another item of the customers choice to the same value, or a refund will be given.
Unfortunately no changes can be made to your order once you have submitted it. This means that as much as we would love to add to your order or change an item in your order or cancel it, we simply can’t.
Unfortunately, we can not change any order information once your order has been processed. Please ensure the correct post codes are entered and if you are in an office building, please add your company name to avoid your package being sent back to us.
You will receive your tracking information once dispatched.
Please sign up to the MyPost tool auspost.com.au/mypost/ to redirect your parcel.
You can work with us via our affiliate programme or get in touch with us at firstname.lastname@example.org.
Please include as much detail as possible, as we do get contacted a lot.